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X-ORIGINAL-URL:https://wilcoprevention.org/
X-WR-CALNAME:Wilson County Substance Prevention Coalition
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DTSTART;TZID=America/New_York:20270512T090000
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DTSTAMP:20261110T160148Z
CREATED:20261110
LAST-MODIFIED:20261110
PRIORITY:5
SEQUENCE:20
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SUMMARY:Verbal De-Escalation for Community Partners
DESCRIPTION:\nAbout This Training:\nIn today’s fast-paced and high-stress environments, community-facing professionals are increasingly encountering individuals in emotional distress or crisis. This training is designed to equip participants with the confidence and skills to respond calmly, safely, and effectively.\nVerbal De-escalation for Community Partners focuses on practical, real-world communication strategies to reduce tension, prevent escalation, and support positive outcomes. Through guided instruction, discussion, and scenario-based examples, participants learn to assess situations quickly, maintain personal safety, and apply verbal and non-verbal techniques to defuse potentially volatile encounters.\nWhether you work in education, healthcare, customer service, or community outreach, this training offers essential tools for respectful, empathetic, and safe interactions with individuals experiencing heightened emotions or behavioral challenges.\nWhat You’ll Learn:\n\nHow to recognize early signs of escalating behavior\nTechniques to maintain personal safety during tense interactions\nVerbal and non-verbal strategies to calm individuals in distress\nWays to prevent conflict and build rapport in high-stress situations\n\nWho Should Attend:\nThis training is ideal for:\n\n Educators and school staff\nSocial service providers\nBusiness and retail personnel\nCommunity volunteers and leaders\nAnyone who regularly interacts with the public\n\nTraining Details:\n\nDuration: 3 hours, tailored to meet the unique needs of your organization.\nFormat: Live, instructor-led training delivered in person, featuring an interactive presentation, group discussions, roleplays, and real-life scenarios.\nCertificate of Attendance: Participants will receive a Certificate of Attendance upon completion.\n\n\n
URL:https://wilcoprevention.org/events/adult-mental-health-first-aid-11226-746-879-218-600-402-985/
CATEGORIES:Trainings
LOCATION:217-A Barnes Street, Wilson, NC 27893
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